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회사정보

회사정보
접수일 2019/07/31 채용목표일 Sep 30th 20
회사명 Family Medical Practice 담당자 Janice
설립연도 전화 028 3822 7848
대표자 팩스
기업형태/업종 Hospital/ Clinic E-mail hr-hcmc@vietnammedicalpractic
직원수 주소 Diamond Plaza 34 Le Duan, D1, HCM
회사소개
안녕하세요?
호치민 패밀리 메디컬 클리닉에서 한국인 고객지원 담당자 채용합니다.

* 회사명: 호치민 패밀리 메디컬 프렉티스 (Family Medical Practice)
* 포지션: Korean Client Liaison (한국인 고객지원)
* 근무지: 1군 7군 메디컬 센터
* 업무: 한국인 고객 지원 업무로 진료 예약과 통역 지원

* 경력: 최소 3년 이상 고객 지원 업무 경력

상세 업무내용은 웹사이트 (https://cutt.ly/62faCX)를 참조해 주시고, 인사부 (Ms. Ha: hr-hcmc@vietnammedicalpractice.com)or 마케팅팀 한국인 (janice@vietnammedicalpractice.com)에게 영문 이력서 보내주십시오. 많은 지원 부탁드립니다.감사합니다.

Family Medical Practice

We are Family Medical Practice- the first foreign-operated, multi-disciplinary medical provider in Vietnam. With 6 clinics in Hanoi, Ho Chi Minh City and Danang, our multi-national team of physicians come from the US, Canada, Israel, France, Belgium, Italy, Switzerland, the UK, Japan, Philippines, Australia, Vietnam, and Argentina. Together, they provide exceptional health care and emergency medical evacuations to the expatriate and Vietnamese community. The number of patients at our clinics has increased significantly over the past five years and continues to rise.

구인정보

구인정보
근무지 D1 & D7 성별/연령 무관 / 무관
근무부서(모집부분) 클리닉 고객지원 학력/전공 /
직책/지위 경력 최소 3년 이상
연봉 추후 협의 외국어 영어 능통
근무시간 제출서류 영문 이력서
자격요건 및 업무내용
* Job Description - General Information
• Provide excellent customer service to Korean patients.
• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
• In charge of Korean Hotline.
• Providing Korean translation for Korean patients.

* Key Responsibilities
Customer Service
• Greeting and managing patients in a professional manner
• Providing translation service for Korean patients.
• Answering phone calls; making appointments; gathering information to complete patient file; Checking I.D. papers, insurance membership and details.
• Managing Korean patient flow.
• Handling cashier work.
• Ensuring all information is ready for billing and payment purposes.
• Checking that Korean patients have all necessary documentation/reports/medication, etc. before leaving the clinic.
• Assisting with medical evacuation as required from time to time.
• Assisting Korean patients to make bookings outside FMP.
• Perform other tasks as assigned by Line Manager.
• In charge of the Korean Hotline.
• Close communication with Korean team in HCM.

* Job Requirements:
• Holder of a diploma or equivalent degree.
• Customer relation/interaction background would be an advantage.
• At least three years’ experience in customer relation/interaction, preferably at Foreign Service companies or in the healthcare/service industry.
• Background as a nurse will be plus.

* Key Capabilities & Skills
• Korean candidates.
• Excellent communication and interpersonal skills.
• Good problem solving skills and ability to handle conflicts.
• Ability to work well under pressure.
• Commitment to excel, striving to exceed standards and achieve best results.
• Fluency in English is a must.
• Caring and empathy.
• Positive attitude, able to be multi-tasked.
• Well-groomed, pleasant outlook is a plus.