* Job Description - General Information
• Provide excellent customer service to Korean patients.
• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
• In charge of Korean Hotline.
• Providing Korean translation for Korean patients.

* Key Responsibilities
Customer Service
• Greeting and managing patients in a professional manner
• Providing translation service for Korean patients.
• Answering phone calls; making appointments; gathering information to complete patient file; Checking I.D. papers, insurance membership and details.
• Managing Korean patient flow.
• Handling cashier work.
• Ensuring all information is ready for billing and payment purposes.
• Checking that Korean patients have all necessary documentation/reports/medication, etc. before leaving the clinic.
• Assisting with medical evacuation as required from time to time.
• Assisting Korean patients to make bookings outside FMP.
• Perform other tasks as assigned by Line Manager.
• In charge of the Korean Hotline.
• Close communication with Korean team in HCM.

* Job Requirements:
• Holder of a diploma or equivalent degree.
• Customer relation/interaction background would be an advantage.
• At least three years’ experience in customer relation/interaction, preferably at Foreign Service companies or in the healthcare/service industry.
• Background as a nurse will be plus.

* Key Capabilities & Skills
• Korean candidates.
• Excellent communication and interpersonal skills.
• Good problem solving skills and ability to handle conflicts.
• Ability to work well under pressure.
• Commitment to excel, striving to exceed standards and achieve best results.
• Fluency in English is a must.
• Caring and empathy.
• Positive attitude, able to be multi-tasked.
• Well-groomed, pleasant outlook is a plus.